Entry #5
Prompt: What do you feel is your main contribution to your internship? What have you done at your internship that makes you proud? Why?
Date(s): 07/12 - 07/13
Activities: Learning and coding in Python
Technical Information: Anaconda distribution of Python
Reflection:
My main contribution in the internship was writing the program that analyzes the customer support complaints and categorizes them for how likely a customer is describing a certain problem. Prior to the internship, I hadn’t given much thought to real world business problems. Introducing the problem and implementing the solution was an invaluable learning experience for me. My assignment tied in to the company’s goal to automate everything, as manually reading and addressing every complaint would be time consuming and inefficient. This program would allow the company to quickly respond to their customers with helpful links and tips to FAQs or quick solutions to known issues.
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